Hello Salesforce Thinkers, in our previous blog we have learned about
Chatter Publisher Actions and Types of Actions and now In this blog we are going to learn about Chatter User Licenses.

Users that have a Standard Salesforce License have free access to Chatter. For other users, Salesforce offers Chatter-specific licenses.

  • Chatter Free
  • Chatter External
  • Chatter Only(Plus)

Chatter Free :– Available In Group,Professional,Enterprise,Performance,Unlimited,Contact Manager, andDeveloper Editions.

The Chatter Free license is for users who don't have Salesforce licenses but must have access to Chatter.

Chatter Free users can access standard chatter items such as feeds, People,Groups, Profiles and files using the App Launcher in Lightning Experience.

In Salesforce Classic, users access these features from links in the page sidebar. But they can't access any Salesforce object or data.

Chatter Free users don't see tabs like other Salesforce users.

Salesforce administrators can upgrade a Chatter Free license to a standard Salesforce or Lightning Platform Starter license at any time. But can't convert a standard Salesforce, Lightning Platform Starter, or Chatter Only license to a Chatter Free license.

One standard salesforce license will enable up to 5,000 Chatter Free license.

Chatter External :– Available In
Group,Professional,Enterprise,Performance,Unlimited,Contact Manager, andDeveloper Editions.

Chatter external license is Designed to allow customers in Chatter groups. Customers are users outside of your company's email domains.

They have very limited Chatter access and can only see groups they're invited to and interact with members of those groups.

They have no access to Chatter objects or data. Chatter External users can view user profiles, but they can't edit them.

One Standard Salesforce license will enable 500 Chatter external licenses.

Chatter Only(Plus) :– Available In
Chatter Only (Chatter Plus) licenses are available in: Professional,EnterpriseUnlimited, andPerformance Editions

The Chatter Only license is also known as the Chatter Plus license. It's available only to existing Chatter Plus customers.

It is designed for users that don't have Salesforce licenses but need access to some Salesforce objects in addition to chatter. There is a cost for this license.
Chatter Plus users can be Chatter moderators and have access to standard Chatter people, profiles, groups, and files pages. And they can also

  • View Salesforce Accounts and Contacts.
  • Use Salesforce CRM Content, Ideas, and Answers.
  • Access Dashboards and Reports.
  • Use and approve Workflows.
  • Use the calendar to create and track activities.
  • Modify up to 10 custom objects.
  • Add records to groups.

By default, the tabs for standard Salesforce objects are hidden from Chatter Plus users. Expose these tabs if you want to make them available to Chatter Plus users.

The Chatter Only license is available for purchase only by existing Chatter Plus customers. For new customers, the Lightning Platform Starter license is a step up from Chatter Only, giving your users access to a more robust set of features.

Lightning Platform Starter (for Partner and Customer Communities) :–

Available In: Enterprise,Performance,Unlimited, and Developer editions.

The Lightning Platform Starter license is for users in communities who must have access to Chatter and a wide variety of Salesforce objects.

Lightning Platform Starter users can be Chatter moderators and have access to standard Chatter people, profiles, groups, and files pages.

They can also interact with

  • Accounts
  • Assets
  • Cases
  • Contacts
  • Dashboards (read only)
  • Documents
  • External Objects (Salesforce Connect)
  • Events and Calendars
  • Ideas
  • List Views
  • Notes and Attachments
  • Reports
  • Tasks
  • Work Orders
  • Work Order Line Items

Besides working with these objects, Lightning Platform Starter users have access to these Salesforce features, capabilities, and custom objects.

  • 20-MB data storage per user license, and 2-GB file storage per user license.
  • 200 API calls per day per member for Enterprise Edition or Unlimited Edition orgs.
  • Direct Messages.
  • 10 custom objects per license (custom objects in managed packages don't count towards this limit).
  • Knowledge (read only).
  • Roles and Advanced Sharing.
  • Salesforce App.
  • Send Email.
  • Thanks Badges.
  • Tokens.
  • Workflow Approvals.

Thanks for visiting, Hope it is helpful.